Frequently Asked Questions
A platform offering US customers a service to cook live with highly skilled chefs from around the world.
Simply find the dish you want to cook, either on our Facebook page or website, click on the shop/ book now button and be taken to the calendar of the chef offering that dish. Pick the time you want to cook and book it. It’s that simple! You will get a confirmation email confirming date, time and preparation steps.
Every chef will have their own recipe, style of cooking. Upon booking, you will find all ingredients on the chef’s calendar. You will also be sent a reminder email confirming the ingredients required. Some ingredients do not have quantity as we leave it up to you to decide how spicy, mild, sweet or salty you prefer to have the dish. So please ensure you have plenty at hand should you need a couple of scoops more.
Typically yes, all ingredients would need to be out prior to the start of the session (including utensils, pots or pans). Should there be any need of cutting, this will be specified in a follow up email by the chef, or mentioned explicitly in the ingredients list.
A video conference link will be provided at the time of booking, as well as a reminder before the event. Please click on the link to start the session. The chef will join you there. You will need to have your camera on so that the chef can see your workstation.
It’s totally up to you. All we ask is that you position your electrical equipment in a safe location, with the camera pointing to the workstation where you will be preparing the food and cooking. The chef will require to see the cooker, so that he/she could moderate the temperature of the flame.
Don’t panic, slow down, listen to directions attentively. Remember you are working with chef where English is not their first language, so it takes time for them to process information. To have the most enjoyable experience, relax, slow down and enjoy the cooking process.
We have zero policy for inappropriate behavior, and that goes both ways. If you find the chef to be ill-mannered then please report to customer services at [email protected]
Absolutely this service is for you. This service caters for the most inexperienced cooks to the most experienced. We prove that absolutely anyone can cook.